- County on forms
- New York County (Manhattan)
- Medicaid run by
- NYC HRA, citywide
- ZIP codes (approx.)
- 10013, 10002, 10038
ZIP codes are orientation only. Verify yours with USPS.
Who this page helps
Chinatown has one of the largest populations of older adults in Manhattan, many in walk-ups on Mott, Bayard, and Eldridge Streets or in larger buildings along the Bowery and East Broadway. A high share have Medicaid, and as they reach Medicare age a letter arrives from their Medicaid plan about being enrolled in its Medicare D-SNP unless they opt out. Others are helping a parent understand IB-Dual and MAP.
This page is for those residents and for the adult children, grandchildren, family association members, and home attendants who help them. It explains what the letter asks, what changes if you do nothing or opt out, and where to find a free counselor within a few blocks. It does not choose a plan or enroll anyone.
What “local” means for Medicare and Medicaid in Chinatown
On Medicare and Medicaid paperwork Chinatown is in New York County, and Medicaid is run citywide by the NYC Human Resources Administration (HRA), not a county office. The neighborhood spreads across three ZIPs: 10013 (west of the Bowery, around Canal and Mott Streets), 10002 (east of the Bowery, shared with the Lower East Side), and 10038 (toward the Brooklyn Bridge). All are approximate. The county line on any form should say “New York.”
Every New York City integrated dual plan on the state’s 2026 IB-Dual chart includes New York County, so the plan on a Chinatown letter covers your building. The network question is about the Canal Street and East Broadway practices: Chinatown has many small primary care offices and pharmacies that take Medicaid, and each is either in a given D-SNP’s Medicare network or not. The public facilities most residents use are NYC Health + Hospitals / Gouverneur on Madison Street and NYC Health + Hospitals / Bellevue.
Canal Street is one of the best-connected stations in the city (N/Q/R/W, 6, and J/Z), and the NYC Aging HIICAP office at 2 Lafayette Street is a ten-minute walk south.
Chinatown has large Cantonese-, Mandarin-, and Fujianese-speaking communities with many older adults; interpreters are available on every number here.
How to get free help from Chinatown
- The Chinese-American Planning Council, 165 Eldridge Street, 212-431-7800, is on NYC Aging’s citywide HIICAP listing, Monday–Friday 9:00 a.m.–4:00 p.m., by appointment, a short walk from Grand Street. Call first to ask about languages and to book; hours change.
- The NYC Aging HIICAP Unit is at 2 Lafayette Street, 212-244-6469 (ask for HIICAP), Monday–Friday 9–4, by appointment; walk south on Lafayette Street from Canal Street.
- By phone, HIICAP is 1-800-701-0501; say “New York” for the county and ask for an interpreter. For opting out or any question about the Medicaid plan, New York Medicaid Choice is 1-800-505-5678 (TTY 1-888-329-1541); its long-term care line, 1-888-401-6582, covers Medicaid Advantage Plus for people who already receive home care.
- For a Medicaid renewal, a wrong address, or a coverage gap, call the HRA Medicaid Helpline at 1-888-692-6116. For help arranging long-term supports, NY Connects is 1-800-342-9871. For Medicare itself, call 1-800-MEDICARE (1-800-633-4227).
What to ask, in one sentence each
- HIICAP“I have Medicare and Medicaid and got a default enrollment letter. Can you compare the D-SNP with Original Medicare plus a drug plan for my prescriptions and doctors?”
- New York Medicaid Choice“If I opt out of the D-SNP, what happens to my Medicaid managed care plan and my home care? How do I opt out, and by when?”
- Your plan (number on the letter)“Are my doctors and my pharmacy in the D-SNP’s Medicare network, not just the Medicaid network?”
- HRA Medicaid Helpline“Is my Medicaid active and is my address correct?” (Only if your case, not your plan, is the problem.)
Free public help from Manhattan
These lines are run by New York State, New York City, or Medicare. None of them sells plans. When the HIICAP recording asks for your county, say “Manhattan.”
- HIICAP (free Medicare counseling)Mon–Fri, 8:30 a.m.–5:00 p.m.1-800-701-0501
- NYC Aging ConnectAsk for HIICAP; in-person appointments. Also 212-AGING-NYC212-244-6469
- New York Medicaid ChoiceMedicaid plan enrollment and opt-out help. TTY 1-888-329-1541. Mon–Fri, 8:30 a.m.–8:00 p.m.; Sat, 10:00 a.m.–6:00 p.m.1-800-505-5678
- NY Medicaid Choice long-term care lineMAP, MLTC, PACE1-888-401-6582
- NY ConnectsLong-term services and supports, any age1-800-342-9871
- NYC HRA Medicaid HelplineYour Medicaid case, renewals, address1-888-692-6116
- MedicareTTY 1-877-486-2048. 24 hours a day1-800-MEDICARE (1-800-633-4227)
Numbers checked against official sources on September 10, 2026. Hours and phone menus change; the official sites are aging.ny.gov, nyc.gov/aging, nymedicaidchoice.com, nyconnects.ny.gov, and nyc.gov/hra.
Default enrollment letter tip for Chinatown
In many Chinatown households the older adult receives the mail but an adult child or grandchild reads the English, sometimes days later. If the Medicaid plan also runs a D-SNP, the notice should arrive at least 60 days before the Medicare start date, sent by the plan. Find the effective date and the plan name first. The opt-out deadline is generally the day before; confirm on the letter. Not every plan sends a notice.
The local check is the doctor on Canal Street or East Broadway who has seen your family for years and the pharmacy next door. Those practices are small and may take one company’s Medicaid plan but not its D-SNP. Bring the letter and your medication list to the Eldridge Street site, or call HIICAP, and ask them to look up each one before the effective date.
Not sure which letter you have? Read the default enrollment letter decoder or the blog post what to do in the first 7 days.
Common mistakes in Chinatown
- Copying “New York, NY” into the city box and leaving the county blank, or writing “Manhattan.” For every Chinatown address the county is New York County.
- Opting out on the phone because the letter was confusing, without asking what happens next. Opting out generally means being disenrolled to Medicaid fee-for-service, which changes the older adult’s Medicaid, not just Medicare.
- Assuming a Canal Street practice that has taken the family’s Medicaid plan for years is in that company’s D-SNP. The D-SNP list is separate and changes every January.
Orientation: places people in Chinatown mention
Orientation only. Listing a hospital or center here is not a recommendation and says nothing about which plans it accepts. Always check the plan’s own provider directory.
- NYC Aging HIICAP Unit · 2 Lafayette Street near City Hall; in-person counseling by appointment
- NYC Health + Hospitals / Gouverneur · Madison Street; public health center
- New York Public Library, Chatham Square branch · East Broadway; computers for Medicare.gov comparisons
Want your next steps in writing?
Answer five short questions about your coverage and your letter. We will email you a plain-language summary of what to ask and who to call from Chinatown. Optional callback. This tool does not enroll you in any plan, does not decide eligibility, and is not from the government. Free HIICAP counseling is always available first.
Prefer to talk with a person right now? HIICAP is free at 1-800-701-0501.
