- County on forms
- Bronx County (Bronx)
- Medicaid run by
- NYC HRA, citywide
- ZIP codes (approx.)
- 10451, 10454, 10455
ZIP codes are orientation only. Verify yours with USPS.
Who this page helps
Mott Haven is the southern tip of the Bronx, and much of its housing is in NYCHA developments and older walk-ups along Brook Avenue and St. Ann’s Avenue. A large share of residents are under 65 and got Medicare after two years on Social Security disability, and many are in HARP plans, the Medicaid managed care plans with extra behavioral health services. Those are exactly the people who get default enrollment letters, often well before 65.
This page is for Mott Haven residents holding one of those letters, for people with both Medicare and Medicaid who want to know whether they are in IB-Dual, and for the family members, case managers, and tenant association volunteers who help with paperwork. It explains and points to free help. It does not determine anyone’s eligibility.
What “local” means for Medicare and Medicaid in Mott Haven
Mott Haven is in Bronx County, and Medicaid here is administered by HRA for the whole city. ZIP 10451 covers the blocks around 149th Street and the Grand Concourse, 10454 the area near Third Avenue and 138th Street, and 10455 the eastern side toward St. Mary’s Park (approximate; verify with USPS). If a form asks for county, write “Bronx.”
NYC Health + Hospitals / Lincoln, on East 149th Street, is the hospital most people in Mott Haven use, and many residents see their primary care doctor in its clinics. BronxCare Health System on the Grand Concourse is the other large option nearby. Both are worth looking up in any D-SNP’s Medicare directory; an aligned plan still has its own Medicare provider list. The 6 train at Third Avenue–138th Street and the 2, 4, and 5 trains at 149th Street–Grand Concourse put both Bronx HIICAP sites within a short trip.
Mott Haven is predominantly Spanish-speaking, with Puerto Rican, Dominican, and Mexican communities, and has a large Black community; interpreters are available on every number on this page.
How to get free help from Mott Haven
- Call HIICAP at 1-800-701-0501 and say “Bronx.” If you are under 65 and on Medicare because of disability, say that too; counselors sometimes assume the caller is turning 65.
- For an appointment in person, NYC Aging lists Neighborhood SHOPP, 910 East 172nd Street, 1st Floor, Bronx 10460 (temporary address), 718-620-4650, and R.A.I.N. Parkchester Neighborhood Senior Center, 1380 Metropolitan Avenue, 718-597-9220. Both are by appointment; NYC Aging Connect at 212-244-6469 will book one.
- For the opt-out or anything about your Medicaid or HARP plan, call New York Medicaid Choice at 1-800-505-5678 (TTY 1-888-329-1541). Ask directly: “If I stay in the D-SNP, do I keep my HARP services?” The state’s answer is generally yes under IB-Dual, but have them confirm it for your plan.
- If your Medicaid case is the problem (a missed renewal, a wrong address after a move), the HRA Medicaid Helpline is 1-888-692-6116. For home care and other long-term supports, NY Connects is 1-800-342-9871.
What to ask, in one sentence each
- HIICAP“I have Medicare and Medicaid and got a default enrollment letter. Can you compare the D-SNP with Original Medicare plus a drug plan for my prescriptions and doctors?”
- New York Medicaid Choice“If I opt out of the D-SNP, what happens to my Medicaid managed care plan and my home care? How do I opt out, and by when?”
- Your plan (number on the letter)“Are my doctors and my pharmacy in the D-SNP’s Medicare network, not just the Medicaid network?”
- HRA Medicaid Helpline“Is my Medicaid active and is my address correct?” (Only if your case, not your plan, is the problem.)
Free public help from Bronx
These lines are run by New York State, New York City, or Medicare. None of them sells plans. When the HIICAP recording asks for your county, say “Bronx.”
- HIICAP (free Medicare counseling)Mon–Fri, 8:30 a.m.–5:00 p.m.1-800-701-0501
- NYC Aging ConnectAsk for HIICAP; in-person appointments. Also 212-AGING-NYC212-244-6469
- New York Medicaid ChoiceMedicaid plan enrollment and opt-out help. TTY 1-888-329-1541. Mon–Fri, 8:30 a.m.–8:00 p.m.; Sat, 10:00 a.m.–6:00 p.m.1-800-505-5678
- NY Medicaid Choice long-term care lineMAP, MLTC, PACE1-888-401-6582
- NY ConnectsLong-term services and supports, any age1-800-342-9871
- NYC HRA Medicaid HelplineYour Medicaid case, renewals, address1-888-692-6116
- MedicareTTY 1-877-486-2048. 24 hours a day1-800-MEDICARE (1-800-633-4227)
Numbers checked against official sources on September 10, 2026. Hours and phone menus change; the official sites are aging.ny.gov, nyc.gov/aging, nymedicaidchoice.com, nyconnects.ny.gov, and nyc.gov/hra.
Default enrollment letter tip for Mott Haven
For someone in Mott Haven whose Medicare is starting because of disability, the letter should arrive at least 60 days before the 25th month of disability benefits, and it comes from the Medicaid or HARP plan, not from Social Security and not from HRA. Look for the effective date and the last day to opt out, and confirm both on the letter.
The HARP question is the one to settle before that date. Under IB-Dual, staying in the aligned D-SNP generally keeps your HARP services in place. Opting out does the opposite of what many people expect: you are generally moved to Medicaid fee-for-service. If your care depends on a behavioral health program tied to your plan, ask HIICAP and New York Medicaid Choice about continuity before deciding.
Not sure which letter you have? Read the default enrollment letter decoder or the blog post what to do in the first 7 days.
Common mistakes in Mott Haven
- Bringing the letter to the NYCHA management office or an HRA center. Neither can opt you out; the request has to reach your plan, by phone or in writing.
- Assuming Lincoln “takes everything” because it is a public hospital. A specific D-SNP’s network is still a list, and the clinics on 149th Street are either on it or not.
- Opting out to protect your HARP plan. Opting out generally ends the HARP managed care plan and moves you to fee-for-service Medicaid; staying in the aligned D-SNP is what keeps HARP services.
Orientation: places people in Mott Haven mention
Orientation only. Listing a hospital or center here is not a recommendation and says nothing about which plans it accepts. Always check the plan’s own provider directory.
- NYC Health + Hospitals / Lincoln · East 149th Street; public hospital and outpatient clinics
- BronxCare Health System · Grand Concourse; large hospital north of Mott Haven
- 149th Street–Grand Concourse station · 2, 4, 5 trains to the Bronx HIICAP sites and Manhattan
Want your next steps in writing?
Answer five short questions about your coverage and your letter. We will email you a plain-language summary of what to ask and who to call from Mott Haven. Optional callback. This tool does not enroll you in any plan, does not decide eligibility, and is not from the government. Free HIICAP counseling is always available first.
Prefer to talk with a person right now? HIICAP is free at 1-800-701-0501.
