- County on forms
- Queens County (Queens)
- Medicaid run by
- NYC HRA, citywide
- ZIP codes (approx.)
- 11102, 11103, 11105, 11106
ZIP codes are orientation only. Verify yours with USPS.
Who this page helps
Astoria stretches from the East River waterfront and the Astoria Houses, across the brick houses and walk-ups off 30th Avenue and Ditmars Boulevard, to the apartment blocks along Steinway Street. Many long-time residents have both Medicare and Medicaid, or have Medicaid managed care now and will get Medicare soon. Astoria is also one of only four neighborhoods in the borough with an NYC Aging HIICAP counseling site on the citywide list.
This page is for Astoria residents who received a default enrollment letter from a Medicaid plan, who already have a D-SNP and are unsure what IB-Dual or Medicaid Advantage Plus means, or who are helping an older parent in a NYCHA building sort out the paperwork. It explains what the letter is asking and how to get a counselor in person or by phone. It does not enroll you in anything.
What “local” means for Medicare and Medicaid in Astoria
Astoria is in Queens County, and Medicaid is administered citywide by the NYC Human Resources Administration (HRA). The ZIP codes usually associated with the neighborhood are 11102 (west, toward the river), 11103 (central, around Steinway Street), 11105 (Ditmars and the north), and 11106 (south, toward Long Island City); all approximate, verify with USPS. Any county box gets “Queens.”
Mount Sinai Queens on 30th Avenue is the hospital most Astoria residents know. Whether it and its affiliated practices are in a specific D-SNP’s Medicare network is a plan-by-plan question, and it is separate from whether they accept your Medicaid plan today. The same goes for the pharmacies along Steinway Street and 31st Street.
The N and W trains run above 31st Street from Ditmars Boulevard to Queensboro Plaza, and several bus routes cover the waterfront and 21st Street. The HIICAP site on 30th Drive is a few blocks from the 30th Avenue station.
Astoria has large Greek-, Arabic-, Spanish-, Bengali-, and Portuguese-speaking communities; interpreters are available on every line listed here when you ask.
How to get free help from Astoria
- Astoria has an in-person HIICAP site: RAICES/Astoria Senior Center, 21-21 30th Drive, Astoria, NY 11102, 718-726-9642, Monday through Friday 9:00 a.m.–4:00 p.m., by appointment. Call the site or NYC Aging Connect at 212-244-6469 (ask for HIICAP) before going; counselor days change.
- Phone counseling is the same program: call HIICAP at 1-800-701-0501, say “Queens,” and ask for an interpreter if you want one. Have your letter, your Medicare card or Social Security award letter, and your prescription bottles nearby.
- To opt out of default enrollment, or to ask how your Medicaid managed care plan changes under each choice, call New York Medicaid Choice at 1-800-505-5678 (TTY 1-888-329-1541). If you already receive home care through Medicaid, ask for the long-term care line at 1-888-401-6582 and ask about Medicaid Advantage Plus.
- For a Medicaid renewal, a coverage gap, or a wrong address on file, call the HRA Medicaid Helpline at 1-888-692-6116. For help arranging long-term services, NY Connects is 1-800-342-9871.
What to ask, in one sentence each
- HIICAP“I have Medicare and Medicaid and got a default enrollment letter. Can you compare the D-SNP with Original Medicare plus a drug plan for my prescriptions and doctors?”
- New York Medicaid Choice“If I opt out of the D-SNP, what happens to my Medicaid managed care plan and my home care? How do I opt out, and by when?”
- Your plan (number on the letter)“Are my doctors and my pharmacy in the D-SNP’s Medicare network, not just the Medicaid network?”
- HRA Medicaid Helpline“Is my Medicaid active and is my address correct?” (Only if your case, not your plan, is the problem.)
Free public help from Queens
These lines are run by New York State, New York City, or Medicare. None of them sells plans. When the HIICAP recording asks for your county, say “Queens.”
- HIICAP (free Medicare counseling)Mon–Fri, 8:30 a.m.–5:00 p.m.1-800-701-0501
- NYC Aging ConnectAsk for HIICAP; in-person appointments. Also 212-AGING-NYC212-244-6469
- New York Medicaid ChoiceMedicaid plan enrollment and opt-out help. TTY 1-888-329-1541. Mon–Fri, 8:30 a.m.–8:00 p.m.; Sat, 10:00 a.m.–6:00 p.m.1-800-505-5678
- NY Medicaid Choice long-term care lineMAP, MLTC, PACE1-888-401-6582
- NY ConnectsLong-term services and supports, any age1-800-342-9871
- NYC HRA Medicaid HelplineYour Medicaid case, renewals, address1-888-692-6116
- MedicareTTY 1-877-486-2048. 24 hours a day1-800-MEDICARE (1-800-633-4227)
Numbers checked against official sources on September 10, 2026. Hours and phone menus change; the official sites are aging.ny.gov, nyc.gov/aging, nymedicaidchoice.com, nyconnects.ny.gov, and nyc.gov/hra.
Default enrollment letter tip for Astoria
Because a counseling site is in the neighborhood, Astoria residents have a choice most of Queens does not: you can bring the letter to 30th Drive and have someone read it with you. Do that before the effective date on the letter. The plan must mail the notice at least 60 days ahead, and the opt-out window generally closes the day before the D-SNP would start (confirm on your letter), so booking soon after the letter arrives leaves room.
If you live in Astoria Houses or another NYCHA development on the waterfront, ask the counselor about transportation and pharmacy coverage specifically. The distance from 8th Street to the nearest subway makes a plan’s ride benefit and mail-order pharmacy rules matter more here than in most of the neighborhood.
Not sure which letter you have? Read the default enrollment letter decoder or the blog post what to do in the first 7 days.
Common mistakes in Astoria
- Waiting for the counselor to come to your building. RAICES/Astoria is a fixed site on 30th Drive that works by appointment; no one from HIICAP will knock on a door in Astoria Houses or on Ditmars Boulevard.
- Assuming that because Mount Sinai Queens is “Mount Sinai,” it is in every plan. Hospital systems contract plan by plan; check the specific D-SNP named on your letter.
- Treating a call from someone offering to “review your letter” as HIICAP. HIICAP counselors do not sell plans and do not call you unprompted; you call them at 1-800-701-0501 or 718-726-9642.
Orientation: places people in Astoria mention
Orientation only. Listing a hospital or center here is not a recommendation and says nothing about which plans it accepts. Always check the plan’s own provider directory.
- Mount Sinai Queens · 30th Avenue; the neighborhood hospital
- RAICES/Astoria Senior Center (NYC Aging HIICAP site) · 30th Drive; in-person counseling by appointment
- 30th Avenue station (N, W) · 31st Street; a few blocks from the counseling site
Want your next steps in writing?
Answer five short questions about your coverage and your letter. We will email you a plain-language summary of what to ask and who to call from Astoria. Optional callback. This tool does not enroll you in any plan, does not decide eligibility, and is not from the government. Free HIICAP counseling is always available first.
Prefer to talk with a person right now? HIICAP is free at 1-800-701-0501.
